Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data collected and processed by mywbet in connection with the operation of its online betting platform at mywbet.asia and all associated services.

1.2 mywbet takes data privacy seriously. Our data handling practices are designed to comply with applicable data protection laws and regulations, including the requirements imposed by our international gaming authority licensing.

1.3 This policy should be read alongside the mywbet Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter relating to personal data, this Privacy Policy shall prevail.

2. Data Controller

2.1 For the purposes of applicable data protection legislation, mywbet is the data controller in respect of personal data collected through the mywbet platform.

2.2 Questions and requests relating to this Privacy Policy, including requests to exercise your data subject rights, should be directed to the mywbet Data Protection contact at [email protected].

3. Personal Data We Collect

mywbet collects the following categories of personal data from Members:

• Identity Data: Full legal name, date of birth, gender, government-issued identification number (e.g. MyKad or passport number), and nationality.
• Contact Data: Email address, mobile telephone number, and residential address in Malaysia or elsewhere.
• Financial Data: Bank account details, e-wallet identifiers (e.g. Touch n Go eWallet, Boost, GrabPay), cryptocurrency wallet addresses for USDT TRC20 transactions, deposit and withdrawal records, and transaction history.
• Verification Documents: Copies of government-issued photo identification, proof of residential address, and proof of payment method ownership submitted as part of KYC (Know Your Customer) verification.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, and geolocation data (where permitted by your device settings).
• Usage Data: Login timestamps, session duration, pages visited, games played, betting activity, and navigation patterns on the mywbet platform.
• Communications Data: Records of communications between you and mywbet customer support, including live chat transcripts, email exchanges, and WhatsApp message logs where applicable.

4. How We Collect Your Data

4.1 Directly from you — when you register a mywbet account, complete KYC verification, make deposits or withdrawals, participate in promotions, or contact customer support.

4.2 Automatically — through cookies, log files, and tracking technologies when you access and use the mywbet platform. Technical and usage data is collected passively as part of normal platform operation.

4.3 From third parties — from identity verification service providers, fraud prevention agencies, payment processors, and regulatory bodies where we are required or permitted to obtain data about you from external sources.

5. Purposes and Legal Basis for Processing

mywbet processes your personal data for the following purposes and on the following legal grounds:

• Account management and service delivery — necessary for the performance of our contract with you as a Member of mywbet.
• Identity verification and KYC compliance — required by our licensing obligations and applicable anti-money laundering and counter-terrorism financing laws.
• Transaction processing — necessary for performance of our contract with you in facilitating deposits, withdrawals, and bets on mywbet.
• Fraud prevention and security — legitimate interest in protecting the integrity of the mywbet platform and preventing financial crime.
• Responsible gaming monitoring — legitimate interest and regulatory obligation to identify problem gambling indicators and take appropriate action.
• Customer support — legitimate interest in resolving Member queries and complaints efficiently.
• Marketing communications — based on your consent, where you have opted in to receive promotional communications from mywbet.
• Platform improvement and analytics — legitimate interest in improving the mywbet platform experience using aggregated usage data.
• Legal and regulatory compliance — compliance with legal obligations imposed on mywbet by its licensing authority and applicable law.

6. Sharing Your Personal Data

6.1 mywbet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

6.2 mywbet may share your personal data with the following categories of recipients, strictly for the purposes set out in Section 5:

• Payment service providers — including banks, e-wallet operators (Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB), and cryptocurrency processors, for the purpose of processing your financial transactions.
• Identity verification providers — third-party KYC and AML service providers engaged to verify your identity and screen your details against sanctions and watchlists.
• Game content providers — game studios and platform providers whose content is integrated into mywbet may receive anonymised usage data for performance analytics.
• Regulatory and law enforcement authorities — mywbet may be required by law, court order, or its licensing authority to disclose Member data to competent authorities. We will comply with such requirements whilst seeking to protect your rights to the extent permitted.
• IT and cloud service providers — technology partners providing infrastructure, hosting, security, and analytics services to mywbet under strict data processing agreements.

6.3 All third-party service providers who process personal data on mywbet's behalf are required to enter into data processing agreements that obligate them to protect your data and process it only in accordance with mywbet's instructions.

7. International Data Transfers

7.1 mywbet's servers and certain service providers may be located outside Malaysia. Where your personal data is transferred to a jurisdiction outside Malaysia, mywbet will ensure that appropriate safeguards are in place, including contractual protections equivalent to those required under applicable data protection law.

7.2 By using mywbet, you consent to the transfer of your personal data as described in this section, subject always to the protections described herein.

8. Data Retention

8.1 mywbet retains personal data for as long as your Account remains active and for a minimum period of five (5) years following Account closure, as required by our licensing authority and applicable AML legislation.

8.2 Communications data, including customer support records, is retained for a minimum of three (3) years following the date of the communication.

8.3 Where retention beyond the minimum periods is required for the resolution of a legal dispute, investigation, or regulatory inquiry, mywbet will retain the relevant data until the matter is fully resolved.

8.4 Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised.

9. Security Measures

9.1 mywbet implements technical and organisational security measures appropriate to the sensitivity of the personal data it holds. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and mywbet servers;
• Encryption of sensitive personal data at rest on mywbet's servers;
• Access controls and role-based permissions restricting internal access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments of the mywbet platform;
• Multi-factor authentication for internal system access by mywbet personnel;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

9.2 Notwithstanding the above, no data transmission over the internet is completely secure. mywbet cannot guarantee the absolute security of data transmitted to the platform and you do so at your own risk. You are responsible for maintaining the security of your own Account credentials.

10. Cookies and Tracking Technologies

10.1 mywbet uses the following types of cookies on the platform:

• Strictly Necessary Cookies — required for the platform to function. These include session management cookies that keep you logged in to your mywbet account during your visit. These cannot be disabled.
• Analytics Cookies — used to collect aggregated, anonymised data about how Members navigate and use mywbet. This helps us identify areas for improvement. These may be disabled via your browser settings.
• Preference Cookies — used to remember your settings and preferences, such as language and display choices, to improve your experience on mywbet.

10.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mywbet platform.

11. Your Data Subject Rights

Subject to applicable data protection law and mywbet's legal obligations, you have the following rights in respect of your personal data:

• Right of Access — you may request a copy of the personal data mywbet holds about you.
• Right to Rectification — you may request correction of inaccurate or incomplete personal data.
• Right to Erasure — in certain circumstances, you may request deletion of your personal data. Note that regulatory retention obligations may prevent full erasure.
• Right to Restrict Processing — you may request that mywbet restrict processing of your data in certain circumstances.
• Right to Object — you may object to processing of your data carried out on the basis of legitimate interests, including direct marketing.
• Right to Data Portability — where processing is based on your consent or a contract, you may request a machine-readable copy of the data you provided to mywbet.

To exercise any of the above rights, please contact mywbet at [email protected]. mywbet will respond to verified requests within thirty (30) days.

12. Children's Privacy

12.1 mywbet's services are not directed at persons under the age of 21. mywbet does not knowingly collect personal data from individuals under 21 years of age. If mywbet becomes aware that personal data has been collected from a person under 21, the relevant Account will be closed and the data deleted promptly.

12.2 If you believe that a minor has registered on mywbet, please contact customer support immediately so that appropriate action can be taken.

13. Marketing Communications

13.1 mywbet may send you promotional communications, including information about bonuses, promotions, and platform updates, where you have consented to receive such communications at registration or subsequently through your Account settings.

13.2 You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your mywbet Account settings or by contacting customer support. Withdrawal of consent does not affect the lawfulness of marketing processed prior to the withdrawal.

13.3 Even if you opt out of marketing communications, mywbet may still send you transactional and service communications relating to your Account, including deposit confirmations, withdrawal notifications, and security alerts.

14. Third-Party Services and Links

14.1 The mywbet platform may integrate third-party game content, live streaming, and payment services. These third parties operate under their own privacy policies and mywbet is not responsible for their data practices.

14.2 mywbet does not include links to external third-party websites within the core platform pages. Where external integrations exist (e.g. game launchers), only trusted and contractually bound partners are used.

15. Changes to This Privacy Policy

15.1 mywbet reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Members via a notice on the platform or by email to the registered address, with at least fourteen (14) days' notice before the change takes effect.

15.2 Your continued use of mywbet following notification of a policy change constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should close your mywbet Account.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or mywbet's data handling practices, please contact us:

mywbet aims to respond to all privacy-related enquiries within five (5) business days. For formal data subject rights requests, responses will be provided within thirty (30) days of receipt of a verified request.